Mitchell 1 began in 1918 with the simple idea that people needed information to fix cars. For 90 years, Mitchell 1 has provided information solutions that help make automotive professionals’ jobs easier. Of course, over the years Mitchell 1’s products have changed. The industry-best Mitchell Manuals have given way to TeamWorks™, the integrated family of software-based solutions anchored by the product that is recognized as the standard for automotive repair information: Mitchell 1 OnDemand5™.

The TeamWorks family of products is divided into three core components. OnDemand5 Repair includes the information technicians need to service and repair nearly every domestic and import car and light truck on the road. OnDemand5 Repair’s factory specifications and procedures, computer diagnostics, electrical wiring diagrams and detailed illustrations all help technicians fix vehicles fast. OnDemand5 Estimator gives shop managers and service writers the labor times and OEM parts prices they need to build accurate estimates. Mitchell 1 Manager is a complete business management program that tracks the activities in a shop, from estimate to invoice, and includes the management tools that shop owners need to ensure their businesses run profitably.

Adding yet another tool to help shops run more efficiently, TeamWorks also integrates with a number of key post-warranty auto parts catalogs via ManagerPlus including ACDelco, CARQUEST, NAPA, O’Reilly, WORLDPAC, and more. These catalogs help shops order parts electronically from their preferred vendors, which saves time and ensures the right parts are delivered the first time.

In late 2006, Mitchell 1 introduced Business Performance Services including Customer Retention Marketing (CRM). By September 2007, PerformanceCenter and ServiceIntelligence had been added to the product offering. Mitchell 1 Business Performance Services are designed to help today’s repair shop owners improve marketing, customer retention, customer satisfaction, shop productivity and profitability.

Most recently, Mitchell 1 launched ManagerEnterprise which helps you effectively manage your enterprise and maximize your profits. Whether you own two shops or 200, ManagerEnterprise gives you central control of accounting, marketing, sales, operations and much more. You can even check in on each location remotely – from your headquarters or from the road.
Celebrating 20 Years of Product Excellence. Mitchell 1 OnDemand™ includes Diagnostics, Repair Information, TSBs, Recalls, Maintenance Requirements, Parts Prices, Labor Times, Vintage Information, and Fluid Types and Volumes that have been reproduced directly from the Original Equipment Manufacturers (OEM) published works. All this information is then combined to create the aftermarket industry’s best Wiring Diagrams, Users Tips, and Shortcuts that make up Mitchell 1’s OnDemand5™.com. more»
    Exclusive to OnDemand5.com
  • Google™ search finds what you’re looking for faster and easier than ever before. Google search goes beyond article titles to find answers within entire documents – even TSBs and User Tips.
  • Scalable Vector Graphics (SVG) for every vehicle back to 1985. With SVG technology, the wiring diagrams retain their clarity when zooming and allow you to search for information easier by finding and highlighting the text of the repair articles based on specific keywords within the diagram.
  • OnDemand Live™ allows technicians to share and benefit from their collective experience increasing productivity and expertise by saving time with procedure shortcuts provided by other technicians.
Expanding on our family of top-quality products, Mitchell 1 introduces Medium-Truck.net™. With coverage back to 1990, Medium-Truck.net provides the trucking industry with the first complete Web-based service and repair information source for classes 4 through 7 medium-duty straight trucks. Being a Web-based product, updates can be easily made automatically on a monthly basis with repair and service information, as well as product enhancements. That means no more software updates or data discs to mess with. more»
Tractor-Trailer.net™ is the trucking industry’s first complete service and repair information source for all heavy-duty tractors, dry vans and reefers dating back to 1990. Updated monthly, Tractor-Trailer.net requires no software installation and comes complete with tractor, trailer and reefer service and repair information, including color system wiring diagrams for 1,100 Class 8 tractors, 1800 trailers and 200 reefers. The end result is an easily understood, simple to navigate service and repair database designed by technicians – for technicians. more»
Provides quick and easy access to vital customer information – from payment status to your customer’s birthdays. Profit enhancing information such as recommendations, revisions and customer history are always at your fingertips. You also have the ability to connect to your choice of the leading aftermarket parts catalogs for parts sourcing and ordering plus over 175 integrated reports. With ManagerPlus™ you get the complete control of your inventory tracking, and Price/Markup Matrix to progressively scale your parts markup according to what you paid for each part. more»
As your service business grows, you need powerful tools that help you effectively manage your enterprise and maximize your profits. Whether you own one shop or 100, ManagerEnterprise™ from Mitchell 1 puts you in the driver’s seat. ManagerEnterprise gives you central control of accounting, marketing, sales, operations and much more. You can even check in on each location remotely – from your headquarters, from the road, or even from the beach. With ManagerEnterprise you’re in control. more»
Combines the features of Manager, Estimator and Repair to seamlessly integrate all parts of your shop. From the moment your customer walks in the door, TeamWorks allows your Service Advisor to look up customer and vehicle information, calculate time to diagnose, check TSBs and prepare an estimate. Parts advisors order and track parts from your favorite vendors. Techs pull up work requested with associated diagnostic and service information, and enter recommended service. more»
Save time, improve efficiency, and eliminate errors by accurately tracking posted invoices, purchase orders, payments, late fees, and more. With Mitchell 1 Integrator™ you can transfer activity from your Shop Management system directly to QuickBooks®. The synchronization between databases reduces data entry costs and errors by eliminating the need to manually enter data twice. more»
Customer Retention Marketing (CRM™) from Mitchell 1 is an automated maintenance reminder program built to work seamlessly with your Shop Management system. Through a combination of Postcards, E-mails and Personalized Web Pages, you’ll turn first time customers into loyal repeat customers. This multi-channel marketing approach improves customer satisfaction and leads to an increase in profitable maintenance business. more»
A comprehensive marketing service designed to increase your profitable maintenance business through highly effective e-mail marketing. Mitchell 1eCRM™ will help you increase service traffic through repeat business. You don’t need to change the way you run your business, just continue to input accurate customer and vehicle information and we’ll take it from there. With eConnect™ service – If you don’t have e-mail addresses in your current customer database – it’s not a problem. Mitchell 1 will obtain e-mails for your customers and include them in your marketing campaigns.

Mitchell 1 CRM and eCRM include both detailed marketing support and online Web reporting to help you build a custom program and monitor the results. more»
This sophisticated maintenance tracking system provides the accuracy and credibility you need to put all of your valued customers on a recurring maintenance program. By intelligently analyzing your customer’s service history, ServiceIntelligence™ pinpoints instantly the maintenance their vehicle needs today, and on their next scheduled visit. On that same customer report you’ll easily identify specific profit opportunities that may have previously been missed or lost to the competition. more»
A Web-based loyalty service that provides your customers with vehicle service history, scheduled service information, appointment requests, coupons/promotions and our Online Service Advisor tool - a vehicle diagnostic tool built to reduce diagnostic time and improve the accuracy of traditional repairs. This valuable vehicle information is available for every customer that you have in your CRM database. more»
A bundle of services designed for busy shop owners that want to take their shop’s profitability to the next level while getting more out of the Mitchell 1 Shop Management system. Key features include convenient software training in the form of Learning Modules as well as PerformanceCenter™ Advanced Reporting. more»
For more information on Mitchell 1 products and services, automotive professionals can log onto the company’s Web site at www.mitchell1.com or call 888-724-6742. Mitchell 1, 14145 Danielson St., Poway, CA, 92064.

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